Gambling Help in Singapore

Where to get help: helpline, webchat and counseling contacts

The National Council on Problem Gambling (NCPG) is the body to know. It runs the National Problem Gambling Helpline and WebChat, and through its e-Services portal you can access counseling, self-exclusions and visit limits, family exclusions and visit limits, third-party exclusions and visit limits, and exclusions by law¹.

The main contacts:

• Helpline: 1800-6-668-668, daily from 8am to 11pm¹
• Webchat: on the NCPG website, daily from 8am to 11pm¹
• Email: admin@ncpg.org.sg⁴
• Credit Counselling Singapore: 6225 5227, if gambling has led to serious debt⁵

If you suspect you may have a gambling problem, the NCPG's advice is to apply to limit or stop your access to gambling facilities, and the helpline staff can walk you through the options⁶. One caution: if someone calls you claiming to be from NCPG and you are unsure, hang up and call Scamshield at 1799⁷.

National Problem Gambling Helpline: 1800-6-668-668

The helpline number, 1800-6-668-668, is for anyone in Singapore who may be gambling excessively, and for family members worried about someone⁶. It operates daily from 8am to 11pm, the same hours as the webchat¹.

The call itself is toll-free, but airtime charges apply for mobile calls to 1800 service lines, so if you are calling from a mobile phone, check your plan⁶. A landline call avoids that charge.

Harm assessment and counseling appointments

Counseling through NCPG starts with a harm assessment. You can book a Harm Assessment or Counselling appointment online through NCPG e-Services, but note a current gap: online booking is unavailable from September 11 to October 10, 2026. During that period, call the hotline at 6354 8154 to book⁴.

The 6354 8154 number is the general NCPG line for appointment bookings and queries, separate from the 1800 helpline⁴.

If you apply to have a self-exclusion revoked, the Council may require you to participate in a program of counseling, rehabilitation or special education, or to undergo an assessment of harm from gambling, including a clinical assessment if necessary, by a suitably qualified person. On the non-casino self-exclusion form, you can tick a box asking to be referred for counseling, and a counselor will contact you to make an appointment; charges may apply to foreigners⁸.

Betting Behaviour Self-Assessment: 9 questions, about 5 minutes

Before contacting anyone, you can take the Betting Behaviour Self-Assessment on the Singapore Pools website. It is the Problem Gambling Severity Index (PGSI) test, and it takes no more than 5 minutes³.

There are 9 questions, each answered on the same scale: Never, Sometimes, Most of the time, or Almost always. The questions ask about the past 12 months, for example whether you have bet more than you could really afford to lose. There are no right or wrong answers³.

Your responses place you in one of four categories: No Risk, Low Risk, Moderate Risk, or High Risk³. To take it, Singapore Pools Account customers log in and choose "Self-Assessment" on the left navigation bar; if you do not have an account, click the "Non-Singapore Pools Account Customer" button³.

Self-exclusion: what it covers and how to apply

Self-exclusion is a voluntary ban you apply for. It blocks you from one or more of the following: the casinos at Resorts World Sentosa and Marina Bay Sands, jackpot machine rooms at private clubs, and Singapore Pools online betting⁹.

You can choose which to be excluded from. Under the law, a self-exclusion means a ban from entering or remaining on, or taking part in casino gambling on, all casino premises, from gaming machine rooms, or from engaging in all manner of general remote gambling, or any combination of these. A non-casino self-exclusion covers your Singapore Pools Betting account, your Singapore Turf Club Betting account, and the jackpot rooms of participating private clubs⁸.

How to apply:

• Online: through NCPG e-Services with SingPass²
• In person: at the NCPG office, 510 Thomson Road #05-01, SLF Building, Singapore 298135¹⁰
• Application is free¹⁰

If you are excluding yourself from a Singapore Pools or Singapore Turf Club betting account, you must not access the account to gamble from the date of application⁸. Once a self-exclusion is in place on a Singapore Pools Account, the account cannot be used for betting or deposits during the exclusion period, and removal requires a request to NCPG¹¹.

Organizations with a Corppass account can also facilitate group self-exclusion applications for their employees, members, or other associated individuals, but consent from each person to be excluded is mandatory².

Family and third-party exclusion orders

If it is a family member whose gambling is causing harm, you can apply for a Family Exclusion Order. This is for a family member whose gambling has caused serious harm to the family, and it can cover the same gambling activities listed under self-exclusion above. The application is available online through NCPG e-Services¹².

There are also orders that do not depend on anyone applying:

• Third-Party Exclusion Order: imposed by the NCPG without application, to ban or limit casino visits by individuals who have a poor credit record or are vulnerable to financial harm due to their gambling behavior¹³
• Exclusion Order by Law: imposed automatically on financially vulnerable groups, namely undischarged bankrupts and persons on government social assistance programs or subsidy schemes, banning them from entering the casinos¹⁴

The schemes covered by Exclusion by Law include ComCare Long Term, Medium Term and Short Term Assistance, HDB rental flats under the Public Rental Scheme, legal aid under the Legal Aid Bureau, and government-funded criminal defense aid¹⁴.

Visit limits and how exclusion orders can be varied

A full ban is not the only option. Visit Limits limit the number of visits per calendar month an individual can make to the casinos in Singapore, and you can apply for a Voluntary Visit Limit yourself¹⁵.

The main types of order are¹³:

Changes introduced under the Casino Control (Amendment) Act 2024, effective September 21, 2026, allow the NCPG to immediately substitute an Exclusion Order with a Visit Limit, and vice versa, and to impose more stringent safeguards where necessary, such as replacing a Visit Limit with an Exclusion Order¹³. For parity with other orders, breach of a Family Visit Limit for casinos is now a criminal offense¹³.

You can apply to revoke or vary a third-party exclusion order or visit limit through NCPG e-Services¹⁶.

Casino Exclusion and Visit Limits in Singapore

For the full picture on casino exclusions and visit limits, see Casino Exclusion and Visit Limits in Singapore. That page covers the detail of each order type, how the application process works step by step, what happens at the casino door, and how to check or change your status. In brief: exclusions ban individuals from one or more gambling activities in Singapore (the same ones covered under self-exclusion above), while visit limits cap the number of casino visits per calendar month¹⁵. Both citizens and foreigners can hold orders, and both can check their status online.

Who can apply for non-casino self-exclusion

Non-casino self-exclusion, which covers Singapore Pools online betting, the Singapore Turf Club betting account, and jackpot rooms at private clubs, is open to Singapore Citizens, Permanent Residents and foreigners, provided you are a current member or account holder of a participating non-casino operator⁸.

You apply online with SingPass at the NCPG online portal, or in person at 510 Thomson Road #05-01, SLF Building, Singapore 298135. Application is free¹⁰.

Responsible gambling safeguards at Singapore Pools

Singapore Pools is Singapore's sole legal gaming operator for lottery, sports betting and horse wagering, offering 4D, Toto, Singapore Sweep, football and horseracing betting¹⁷. Its responsible gambling program shapes what you will actually experience as a customer:

• Age limits: 18 to bet or claim prizes at outlets, and 21 to open a Singapore Pools Account, enter Livewire betting centers, or use remote gambling channels¹⁹
• No credit: credit cards and credit facilities are not accepted at outlets or online, and Singapore Pools does not allow betting on credit²¹
• Outlet payments: cash, ATM card, NETS-enabled debit card and PayNow²²
• Account payments: cash, NETS, eNETS and personal bank account debit transfers²³
• Your own limits: account users can set their own deposit limits and betting limits, or apply for a voluntary exclusion order²³
• On every ticket: the "Play Responsibly" message and the helpline number are printed on betting slips and the backs of tickets²¹

At the Livewire venues you can bet without alcohol or tobacco being served, and free of interference from illegal betting activity²³. If you ever need support as a Singapore Pools customer, the get-support page on its website points to the helpline and the self-assessment⁵.