Why Macau is the default trip from Hong Kong
Hong Kong itself has no casinos. The gambling at home is limited to what the Hong Kong Jockey Club runs, plus licensed mahjong parlors, so anyone who wants a casino floor, table games and slot machines has to leave town8. That is why Macau is the default answer.
Macau is the only casino destination within the Greater China territories, and its casinos are the only places in China where gambling is permitted at all1. It sits just across the Pearl River estuary, close enough that you can reach it from Hong Kong in about one hour by ferry, or in as little as 15 minutes by helicopter2. No other casino destination comes close in convenience.
The scale is also hard to beat. Macau's resorts are among the largest casino properties in the world, and the industry has been built around visitors from Hong Kong and the mainland for decades. Ferries run through the day, the resorts are clustered within a short shuttle or taxi ride of each other, and everything from budget day trips to luxury overnights is on offer.
Getting there: the ferry from Sheung Wan
The main departure point is the Hong Kong-Macau Ferry Terminal in Sheung Wan, on the northern edge of Hong Kong Island. TurboJET ferries run from here across to Macau, and the crossing takes about one hour3. It is the route most people use, and the terminal is easy to reach: it sits on top of the Sheung Wan MTR station and is connected to the Shun Tak Centre shopping and office complex.

If you are in a hurry or want the arrival in style, a helicopter service gets you from Hong Kong to Macau in about 15 minutes3. It is a premium option, priced accordingly, and not the everyday choice, but it exists.
One thing worth knowing from recent history: during the pandemic the ferry service was suspended entirely, and for a period the Hong Kong-Zhuhai-Macau Bridge was the only way to get from Hong Kong to Macau by road4. Ferries have long since returned as the normal route, but the bridge remains a working alternative, used by buses and private cars, and it can be handy if you are starting from Kowloon or the New Territories rather than Hong Kong Island.
SJM Hong Kong Customer Service Counter: where it is and what it does
SJM Resorts, one of Macau's biggest casino operators, runs a customer service counter on the Hong Kong side of the water, and it is worth knowing about before you travel. It is at Shop 329, Shun Tak Centre, 200 Connaught Road Central, Sheung Wan, which puts it right inside the ferry terminal complex, opposite the TurboJET ticket office and next to the West Bridge boarding entrance6. In plain terms: you walk toward the ferries and it is there.
The counter is open every day from 9:00 am to 10:00 pm6. The phone line, (852) 3690 2388, is answered during those hours only, and you can also email hkservicedept@sjmresorts.com6.
What it does is surprisingly practical for a pre-trip stop:
- On-the-spot registration for the SJM Supreme Card, the operator's membership card, so you arrive in Macau already enrolled6
- Ferry ticket redemption and handover6
- Information on shuttle bus schedules in Macau, plus dining, shopping and accommodation inquiries at SJM's resorts6
- VIP welcome and luggage service for high-end customers6
- Small comforts while you wait: free Wi-Fi, bottled water and wet towels6
If you are heading to an SJM property, stopping here first turns the ferry terminal into a check-in lounge of sorts. You sort out your card, your tickets and your questions before you board.
The big casino resorts: Venetian, Wynn Palace and MGM
Macau's casino map is dominated by a handful of huge integrated resorts, and three names come up again and again for visitors from Hong Kong.
| Resort | Location | Opened | Scale | Notes |
|---|---|---|---|---|
| The Venetian Macao | Cotai | Around 800 gambling tables4 | One of the largest casino resorts in the world; the anchor of the Cotai Strip, a full resort with canals, gondolas, shopping and dining wrapped around the casino, and the property that most of the newer Cotai resorts were built around. When the Cotai casino boom began, new projects were described simply by their position relative to the Venetian10. | |
| Wynn Palace | Cotai | August 201611 | 1,700 rooms11 | An integrated luxury resort located behind the City of Dreams11; a cable car ride brings you from the street to the entrance, and the property leans into art, floral displays and high-end dining alongside the gaming floor. |
| MGM Cotai | Cotai Strip | February 13, 201813 | An approximately 18-acre site with about 1,500 hotel rooms5 | The newest of the three; covered in its own section below. |
Beyond these three, SJM alone operates 17 facilities throughout Macao, including its flagship Grand Lisboa on the peninsula and a long list of satellite casinos such as Babylon, Royal Tower, Landmark, Diamond, Emperor Palace, Fortune, Golden Dragon, L'Arc, Grand Diamond, Wan Long, Legend, Fai Wong and Yu Long12. Many of the smaller ones sit on or near the peninsula, close to the ferry terminal, which makes them an easy first stop on a day trip.
MGM Cotai: rooms and what to expect
MGM Cotai sits on Cotai, on the southern end of Macau, in the heart of the Cotai Strip14. It is an integrated casino, hotel and entertainment resort on an approximately 18-acre site, with about 1,500 hotel rooms5.
The gaming side was built with capacity for up to 500 gaming tables and up to 1,500 slot machines5. In practice, table allocations in Macau are set by the government: MGM Cotai opened with 100 approved tables and received 25 more effective January 1, 2019, for a total of 12513. So the floor you actually play on is smaller than the building was designed for, but it still covers the full range: baccarat dominates as it does everywhere in Macau, alongside other table games and a large slot and electronic-games area.
For high-end visitors, the resort offers premium gaming lounges, stadium-style electronic table game terminals, and non-gaming villa products such as The Mansion, the MGM Cotai Emerald Villa and the MGM Macau Alpha Villa, aimed at ultra-high-end customers16. For everyone else, the resort's theater, art installations and dining make it a full day out even if you only gamble a little.
Cotai vs the peninsula: where to base yourself
Macau's casinos fall into two clusters, and the choice shapes your trip.

Cotai is the reclaimed strip between the islands of Taipa and Coloane, where the Venetian, Wynn Palace, MGM Cotai, City of Dreams and Galaxy sit side by side. This is where the mega-resorts are: enormous casino floors, thousands of hotel rooms, big shows, malls and hundreds of restaurants. If you want the full resort experience, or you are staying overnight, Cotai is the natural base. The resorts are close enough together that you can walk or take free shuttle buses between several of them.
The Macau peninsula is the old city, and it holds the historic core: the Grand Lisboa, the Wynn Macau, the Lisboa and many of SJM's satellite casinos. It is nearer to the outer harbor ferry terminals, so on a tight day trip it can be the quicker option, and it mixes the casinos with UNESCO-listed heritage streets, old Portuguese architecture and the famous local food scene. The floors here tend to be smaller and the atmosphere more local.
A common pattern for Hong Kong visitors is a day trip that lands on the peninsula, plays there for a few hours, then takes a shuttle across to Cotai for the evening before the ferry home. If you are staying the night, base yourself in whichever cluster holds the resort you actually want to spend your time in, and use the shuttles to see the other.
Membership cards and VIP services for Hong Kong visitors
Macau's casino operators run membership programs, and for Hong Kong visitors the easiest entry point is the SJM counter at the ferry terminal, where you can register the SJM Supreme Card on the spot before you even leave Hong Kong6. The card carries member privileges across SJM's resorts, and the counter staff can arrange VIP welcome and luggage service for qualifying customers6.
The other operators, including the companies behind the big Cotai resorts, run their own membership desks inside each property, usually near the main entrance. Signing up is normally free and takes a few minutes with your passport or travel document; the cards track play and unlock access to member areas and services.
One caution that applies to both sides of the water: scammers impersonate the big names. SJM Holdings has publicly warned that unauthorized persons use the names of SJM Holdings or SJM Resorts to run phone or online contests, prizes and lotteries that ask victims to send money in advance to claim winnings; SJM has never authorized these and reports them to the Macau authorities and, where applicable, the Hong Kong Police17. The Hong Kong Jockey Club gives similar advice: it never sends SMS asking customers to upgrade, and never asks you to log in or hand over personal data through third-party email, SMS, websites, apps or phone calls18. If a "casino" contacts you out of the blue with a prize, it is not a casino.
Other options: Cambodia, offshore sites and what is off the table
Macau is not the only gambling destination reachable from Hong Kong, though it is by far the easiest.
Cambodia and Vietnam border casinos. A string of casinos along the Cambodia-Vietnam border, such as Ha Tien Vegas Entertainment Resort, market themselves to visitors from Ha Tien, Kien Giang, Can Tho and Cambodia itself19. These are a genuine option if your travels take you to that region anyway, with games like Dragon Tiger among the most popular on their floors, but they are a flight plus a drive from Hong Kong, not a day trip.
Offshore online casinos. Some international, offshore casinos do not accept Hong Kong players at all, while others allow sign-ups but restrict certain games or payment options7. The practical reality is harsher than the marketing: under Hong Kong's Gambling Ordinance, betting with anyone other than the betting websites provided by the Hong Kong Jockey Club while you are in Hong Kong is illegal, even if the site is registered overseas20. So an offshore site is not a legal substitute for the Macau ferry, whatever its sign-up page says.
Cruise-to-nowhere gambling. International cruise ships sailing from Hong Kong open their casinos once in international waters. These come and go with the cruise market, so check the current sailings rather than assuming a gambling cruise exists on any given date.
For the full picture of what is available at home, see gambling in Hong Kong and gambling laws in Hong Kong.
Who can take part
In Macau, the casinos are open to visitors and locals alike: they are the only places in China where gambling is permitted, and Hong Kong ID holders, mainland visitors and foreign passport holders all play on the same floors9. You will need your travel document to enter the casino areas and to register membership cards; the standard minimum age for Macau's casinos is set by the operators under government rules, and staff check documents at the doors.

Hong Kong residents need to carry a valid travel document for the Macau border, the same as any other trip there. Visitors from abroad should make sure their Hong Kong status permits re-entry after the Macau hop, which for most tourist and work visas it does.
At home, the options are different: casino-style gambling in Hong Kong is generally not available, and the regulated channels are horse racing, football betting and the Mark Six lottery run by the Hong Kong Jockey Club, plus licensed activities such as mahjong parlors8. That is the whole reason the Macau trip exists.
Planning a day trip or overnight
A few practical notes from people who do this regularly:
- Time your ferry. The crossing is about an hour, and sailings run through the day from Sheung Wan3. For a day trip, take an early boat: with check-in, immigration on both sides and shuttle transfers, a 9 am sailing puts you on a casino floor by late morning.
- Use the SJM counter first. If you are heading to an SJM property, stop at Shop 329 in the Shun Tak Centre to register your card and sort your tickets before boarding6.
- Use the free shuttles. The big resorts run shuttle buses between the ferry terminals and their properties, and between Cotai and the peninsula. Schedules change, so confirm at the SJM counter or your resort's desk.
- Overnight vs day trip. With about 1,500 rooms at MGM Cotai and 1,700 at Wynn Palace, there is no shortage of beds, and an overnight lets you see both Cotai and the peninsula without rushing5.
- Money. Macau's currency is the pataca, but Hong Kong dollars are accepted everywhere in the casinos and most shops, so you do not need to change money for a day trip.
- Watch for scams. No legitimate operator will phone you with a prize that requires money up front17.
- If gambling stops being fun. Hong Kong runs a Gambling Counselling Hotline on 183 4633, offering immediate initial counseling for problem gamblers and their families21. There is no shame in calling it.
The short version: pick your resort, book a ferry, stop at the counter if it is an SJM one, and treat the rest as a normal trip across the border. Macau has been doing this for Hong Kong visitors for generations, and the whole journey is easier than most people expect.
Common Questions
What are the opening hours of the SJM Hong Kong Customer Service Counter?
The counter is open every day from 9:00 am to 10:00 pm. The phone line, (852) 3690 2388, is answered during those same hours only.
Where is the SJM counter in Hong Kong?
It is at Shop 329, Shun Tak Centre, 200 Connaught Road Central, Sheung Wan, right by the Hong Kong-Macau Ferry Terminal, opposite the TurboJET ticket office near the West Bridge boarding entrance.
How do I contact SJM from Hong Kong?
Call (852) 3690 2388 during opening hours, or email hkservicedept@sjmresorts.com. You can also walk in to the counter at the Shun Tak Centre in Sheung Wan.
Can I register for the SJM Supreme Card in Hong Kong?
Yes. You can sign up on the spot at the SJM Hong Kong Customer Service Centre before you even board the ferry, and the staff there can also redeem ferry tickets and arrange VIP welcome and luggage service.
Which Macau casinos can I visit on a day trip from Hong Kong?
All the major ones. The ferry takes about an hour, and the big Cotai resorts, including the Venetian, Wynn Palace and MGM Cotai, plus the peninsula casinos, are all practical for a day trip.
How many rooms does MGM Cotai have?
About 1,500 hotel rooms, on an 18-acre site on the Cotai Strip. The resort opened on February 13, 2018.
Sources21 sources
- Galaxy eyes Thailand for world-class entertainment complex, Bangkok Post, 2025-07-07
- MGM Macau, MGM China, 2026-09-25
- MGM Cotai, MGM China, 2026-09-25
- Las Vegas is closed but casinos in Macau, China have reopened, Forbes, 2020-03-22
- MGM China Holdings annual report (SEC filing), U.S. Securities and Exchange Commission, 2015-12-31
- SJM Hong Kong Customer Service Center, SJM Resorts, 2026-09-26
- Best payout slots: Hong Kong, Wizard of Odds, 2026-09-26
- Gambling policy, Home and Youth Affairs Bureau, Hong Kong SAR Government, 2026
- Covid closedown: Macau casinos take billion-dollar hit, Reuters, 2022-07-14
- Sands Macau coverage, BBC Chinese, 2009-11-17
- Wynn-Leighton settlement announcement.pdf), Wynn Macau, 2016-10-30
- 2016 Annual Report, Wynn Macau, 2017-03-17
- MGM China Holdings annual report (SEC filing), U.S. Securities and Exchange Commission, 2018-02
- MGM Cotai, MGM China, 2026-09-25
- SJM Holdings annual report 2021, SJM Holdings, 2022-02-28
- MGM Resorts International annual report (SEC filing), U.S. Securities and Exchange Commission, 2026-02-09
- SJM Holdings Limited, SJM Holdings, 2026-09-27
- Other online services, Hong Kong Jockey Club, 2026
- Dragon Tiger at Ha Tien Vegas, Ha Tien Vegas, 2026-06-06
- Gambling Ordinance commentary, Truth-light.org.hk, 2012-11-15
- Gambling policy and support services, Home and Youth Affairs Bureau, Hong Kong SAR Government, 2026











