Residential Gambling Rehab Centers in Asia: Programs and Costs

Where accredited centers operate: the Philippines and Singapore

If you are looking for residential or inpatient gambling treatment in Asia, the two jurisdictions with the most developed infrastructure are the Philippines and Singapore. Both have government-linked accreditation or appointment systems that tell you which centers meet official standards.

In the Philippines, the Philippine Amusement and Gaming Corporation (PAGCOR) maintains a responsible gaming code of practice that includes provisions for help centers. These are organizations that have been reviewed and accredited to provide counseling, rehabilitation and support services for people with gambling problems¹. The accredited centers include residential rehabilitation facilities that can take in patients for extended stays, as well as outpatient counseling services.

Singapore takes a different approach. The National Council on Problem Gambling (NCPG) does not run its own residential facilities, but it appoints agencies to provide gambling counseling. The current appointed agency is The Resilienz Clinic at Novena Medical Centre². If you are in Singapore and want to book a counseling appointment, the NCPG Helpline at 1800-6-668-668 is the starting point. The helpline counselors can assist you in making an appointment, and you can also reach NCPG directly at 6354 8154⁶.

For context on what legal gambling looks like in these jurisdictions: in Singapore, legalized forms include social gambling, betting with Singapore Pools, casino gambling at Marina Bay Sands and Resorts World Sentosa, and jackpot gambling in private clubs⁷. In the Philippines, players can only legally join online sites operated by PAGCOR⁸. Knowing what is legal helps you understand what treatment providers are set up to address.

If you are an expat or visitor in either country, the same help centers are generally open to you. You do not need to be a citizen to call a helpline or book a counseling appointment. Residential programs may have different admission requirements for foreign nationals, so it is worth asking when you make first contact.

PAGCOR-accredited help centers in the Philippines

PAGCOR's responsible gaming framework includes a list of accredited help centers that provide treatment and rehabilitation for gambling problems. These centers range from residential facilities to outpatient counseling services. The accreditation means they have met PAGCOR's standards for care¹.

The accredited centers include:

These centers primarily treat substance addiction but also accept clients with gambling problems. If you call one of them, be clear about what you need so they can direct you to the right program.

For anyone in the Philippines who wants to start with a free, anonymous conversation, Gamblers Anonymous Philippines can be reached at 0915 938 2808⁵. This is a peer support option rather than a clinical program, but it can be a useful first step if you are not sure whether you need residential treatment.

If you are a foreign resident or visitor in the Philippines, you can contact these centers directly. The main practical consideration is language: most centers operate in English and Filipino, so English speakers should have no difficulty. Residential programs may have specific admission processes for non-citizens, so ask about this when you call.

Bridges of Hope: locations and contact details

Bridges of Hope is one of the better-known PAGCOR-accredited help centers in the Philippines. It operates two locations in Metro Manila¹.

Main center (Parañaque City):

• Address: 364 Aguirre Ave., Phase 3, BF Homes, Parañaque City
• Phone: (02) 622-0193 or 0917 509 8826
• Email: help@bridgesofhope.com.ph
• Website: www.bridgesofhope.com.ph

New Manila branch (Quezon City):

• Address: 12 Orestes Lane, Mariposa St., New Manila, Quezon City
• Phone: (02) 502-0600
• Mobile: 0917-8560623

The Parañaque location is the main residential facility. The New Manila branch in Quezon City offers additional access for people in the northern part of Metro Manila. Both locations can be contacted by phone during business hours.

If you are calling from outside the Philippines, use the international format: +63 2 622 0193 for the Parañaque main line. The mobile numbers work for calls and text messages within the Philippines.

When you call, you will likely be asked some initial questions about your situation. This is standard intake procedure. You do not need to have everything figured out before you call. The staff are used to speaking with people who are unsure where to start.

For expats and visitors: Bridges of Hope accepts foreign nationals, but residential programs may have different fee structures for non-residents. Ask about this during your first call. The center's website has additional information about their programs and admission process.

Milestone Health and Wellness Center: Baguio City

Milestone Health and Wellness Center is another PAGCOR-accredited help center, located in Baguio City in the Cordillera region of northern Luzon⁵. It is the main accredited facility outside Metro Manila, which makes it relevant if you are based in northern Luzon or prefer a location away from the capital.

The contact number for Milestone Health and Wellness Center is 0919 000 9188⁵. The center is at 58 Pedro Paterno, South Drive, Baguio City, Benguet.

Baguio City is a popular destination for people seeking a quieter environment, and its cooler climate and distance from the pressures of Metro Manila can be practical advantages for residential treatment. If you are considering a residential program and want to be outside the capital, Milestone is worth calling.

The center provides rehabilitation services for addiction, including gambling. As with other PAGCOR-accredited centers, the intake process typically starts with a phone call. You can ask about program length, costs and what to bring.

For foreign residents and visitors in the Philippines, the same considerations apply as with other centers: call ahead to confirm whether they accept non-citizens and what the fees are. Baguio is accessible by road from Manila, a journey of several hours, and has its own airport with limited flights.

The Resilienz Clinic: Singapore counseling appointments

In Singapore, The Resilienz Clinic at Novena Medical Centre is the appointed agency for gambling counseling². This is where the National Council on Problem Gambling directs people who need professional counseling for gambling problems.

To book an appointment, you have two main routes:

1. Call the NCPG Helpline at 1800-6-668-668. The helpline counselors can assist you in making an appointment at The Resilienz Clinic. This is the recommended first step if you are not sure what kind of help you need².
2. Contact NCPG directly at 6354 8154. This is the NCPG's main line for Singapore⁶.

When you contact The Resilienz Clinic to book an appointment, you will need to provide your name, NRIC and contact details². Have these ready before you call or email. The NRIC requirement means this route is primarily set up for Singapore citizens and permanent residents, though foreigners with valid identification can also be seen.

The NCPG Helpline at 1800-6-668-668 is available for anyone in Singapore who may be gambling excessively⁹. You can also use webchat via the NCPG website if you prefer to remain anonymous¹⁰. This is a useful option if you want to ask questions before committing to an appointment.

For expats and visitors in Singapore: you can call the helpline and use the webchat. If you need ongoing counseling, the NCPG can advise on what is available for non-residents. Singapore's counseling services are provided by trained professionals, and all information is treated in strict confidence¹¹.

If you are a Singapore citizen or permanent resident and you have a voluntary self-exclusion order, revoking it may require you to attend an online psychoeducation course or receive two counseling sessions at the Institute of Mental Health clinic¹². This is a separate process from booking general counseling, but it is worth knowing if you are thinking about self-exclusion.

Helplines and how to reach a center

Across Asia, helplines are often the fastest way to find out what treatment is available and how to access it. Here are the main numbers by jurisdiction.

Singapore:

• National Problem Gambling Helpline: 1800-6-668-668¹⁰
• NCPG main line: 6354 8154⁶

Hong Kong:

• Gambling counseling hotline: 1834 633, supported by all four counseling and treatment centers funded through the Ping Wo Fund³
• The four centers provide counseling, treatment and support to problem gamblers, and all information is treated in strict confidence¹³

Philippines:

• Gamblers Anonymous Philippines: 0915 938 2808⁵
• Bridges of Hope: (02) 622-0193 or 0917 509 8826⁵
• Milestone Health and Wellness Center: 0919 000 9188⁵
• Life Change Recovery Center: (02) 415-7964 or (02) 415-6529¹⁴
• Roads and Bridges to Recovery: (02) 643-6056 loc. 112¹⁴

Japan:

• Public Sports Gambling Addiction Counseling Center: 0570-007-221, available Monday to Friday except national holidays and year-end/New Year¹⁵
• Phone reservations are accepted on weekdays from 9:00 to 17:00, excluding Saturdays, Sundays, national holidays and the year-end/New Year period⁴
• Web reservations are accepted 24 hours a day via the reservation form⁴
• The center offers phone counseling, a self-check tool and email counseling⁴
• The NPO National Association of Families of Gambling Addicts can be reached at 090-1404-3327¹⁶

If you are not sure which number to call, start with the helpline in your jurisdiction. The person who answers can direct you to the right service, whether that is a residential program, outpatient counseling or a peer support group. You do not need to know in advance what kind of help you need.

For expats and visitors: helplines in Singapore and Hong Kong operate in English as well as local languages. In Japan, the Public Sports Gambling Addiction Counseling Center provides services in Japanese; if you need English-language support, ask when you call or use the web reservation form to explain your situation. In the Philippines, English is widely spoken at the accredited centers.

If you want to understand more about what treatment involves before you call, the guide to gambling addiction treatment covers counseling, therapy and costs. For a broader overview of support options across the region, see safer gambling in Asia. If you are looking for help specifically as a foreign resident, the page on gambling help for expats and visitors sets out what is available. And if you want to check your own situation first, the gambling self-assessment tests page explains the screening questionnaires that clinics use.